Marketing meets operations. Brand meets trust.
We design the experience your clients will remember
Becca Jules & Co. is your behind-the-scenes partner in building a standout client experience, the kind that leads to referrals, long-term relationships, and rave reviews. We combine marketing strategy, operational know-how, team coaching, and creative execution to deliver thoughtful, on-brand moments at every stage of the client journey. If it touches your client, we make it intentional, beautiful, and easy to manage.
trusted by
Happy Clients, Happy Teams, Happy Leaders
We don’t just “do marketing” -
we design the full client experience.
Our superpower is seeing the big picture and building the systems, assets, and strategies to connect it all. We embed into your business as a fractional marketing director or client experience consultant, bringing the high-level vision and sleeves-rolled-up support you need to finally get out of the weeds and elevate your brand across every channel and touchpoint.
how it works
Client Experience Assessment
We map out your full client journey - from first impression to final offboarding - to uncover what’s working, what’s not, and what’s slowing you down.
Collaborative Strategy
After our assessment, we present our findings to co-create a clear, actionable path forward that fits your goals, your team’s capacity, and your brand personality. We’re mindful of outlining gaps and tasks that our team can do and/or areas your team can take on with a little training and the right tools.
Execution & Implementation
From branding to websites, and templates to SOPs, we build what you need and even help you launch it.
Leadership & Ongoing Guidance
Whether we’re leading your internal team or supporting behind the scenes, we act as both a strategic partner and a steady hand.
How we do it
Client Experience
Fully Covered.
Here’s what we look after, so you don’t have to.
Marketing
Branding, website development, messaging, newsletters, and social media.
Operations
Workflows, onboarding/offboarding, and internal tools.
Client Journey
Touchpoints, experience audits, automations, templates, and process improvement.
Coaching
Team training, communication, leadership coaching, and culture development
Assets
Sales decks, policies, onboarding kits, and client-facing resources.
Who we work with
Everything’s Connected.
And That’s the Point.
Marketing, onboarding, feedback loops, ops tools, tone of voice…it’s all one living system. Our work is to make that system work beautifully for you, your team, and your clients.
Here’s what that looks like across business types.
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Small Businesses & Soloprenuers
You’ll feel like you have a full department behind you (minus the overhead).
From strategy to social templates, we deliver everything you need to show up consistently, confidently, and professionally without burning out.
Whether you're building your brand or scaling to your next phase, we ensure your client experience is polished, cohesive, and actually manageable.
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Mid-Sized Orgs & Internal Teams
You’ll get clearer processes, stronger retention, and fewer fires to put out.
Need a fractional marketing director and client experience consultant to think across departments and disciplines and bring your vision to life? That’s our sweet spot.
We create alignment between leadership, operations, and marketing so your brand doesn’t just look good, it runs better.
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Agencies & Creative Teams
You’ll close the strategy gap, wow your clients, and deliver with ease.
When client expectations are high and your internal team is stretched thin, we step in to bring structure, strategy, and fractional support.
From account and project direction to design, development and copywriting, we act as an extension of your agency that always deliver.
Our Process
We understand that every business has unique needs, which is why our process begins with understanding yours.
From initial consultation to project execution, our approach is tailored to align with your goals, ensuring that we’re not just another service provider but a true extension of your team.
60-Minute Consultation
Meet with Becca to dive in together and see if there is a fit. Tell her what keeps you up at night and where your major gaps and problems are (don’t worry, she also has a psychology degree).
Customized Proposal and Project Outline
This is where the collaboration begins. You’ll see how Becca/your fractional resource can fit into your current processes for a smooth transition. The goal is to clearly and efficiently set the stage for working together
Onboarding
You’ll have one more collaborative session for onboarding (i.e., providing access to platforms and adding to necessary communication channels). The outcome? We’re both confident that we’re ready to rock.
Execution
It’s time to get to work. We’ll provide the tools and support you need, giving you your time back. Now let’s have some fun!
My strength is cutting to the chase of any challenge and focusing on what really matters to you.
With over a decade of experience as a Marketing Director and VP of Client Success, I’ve led teams, scaled systems, and supported businesses across a wide range of industries. I founded Becca Jules & Co. to bring together strategic leadership and hands-on support delivered with clarity, understanding, and fun along the way.
I believe client experience is brand experience. When you get it right, the results are unforgettable. My goal is to make your life easier, your clients and team happier, and your business run smoothly.
Let’s rise together.
Meet Becca Jules
Success
Stories
Associations
